Utah Film Center Screening Policies

Online Free Screenings

- TICKETS
  Tickets are required for online screenings and are available on a first-come, first-served basis.
  - The number of tickets available per film may vary.
  - Films may have restricted access based on geographic location. We will do our best to list these restrictions on our website and streaming platform, but do not make any guarantees that you will be able to access screenings even if you are within the predefined geographic location(s).
  - If you requested a ticket to a screening and cannot attend we ask that you email us at info@utahfilmcenter.org with your name and order number that you are unable to attend. This will allow us to add your ticket back to the public allotment.
- SYSTEM REQUIREMENTS
  Most of our online free screenings are streamed through on our streaming platform powered by Eventive.
  - Click here to read about device compatibility and system requirements – link.
  - Prior to getting a ticket we encourage users to make sure that their streaming device’s browser is up to date and can play this test video – link.
  - Please read their privacy policy.

OTHER DETAILS

- Some screenings and most post-film Q&As feature a live chat. We welcome healthy discussion, but will not tolerate the following: spamming, personal attacks, swearing, obscenity, pornography or hate speech.
- All photography, videography, and audio recordings are strictly prohibited during the film.
- We reserve the right to limit or block users from using our streaming services.

In-Person Indoor Free Screenings

TICKETS
Tickets are required for in-person indoor screenings and are available on a first-come, first-served basis.
- The number of tickets available per film may vary.
- Your ticket does not guarantee admittance to the film. If you check-in at the venue less than 15 minutes before the scheduled start time you may be required to join the waitlist line.
- If you requested a ticket to a screening and cannot attend we ask that you email us at info@utahfilmcenter.org with your name and order number that you are unable to attend. This will allow us to add your ticket back to the public allotment.

MASKS
- Masks are recommended but not required.

WAITLIST
In-person screenings will have a waitlist for patrons who were not able to secure a ticket online.
- To ensure as many waitlist patrons get in,
  - All ticketed guests must be in their seats 5 minutes prior to the film start time.
    - Any patrons saving seats past this time will be asked to relinquish their seats to accommodate guests already present and ready to be seated.

OTHER DETAILS

- All photography, videography, and audio recordings are strictly prohibited during the film.
- We reserve the right to deny tickets and/or entry and the right to ask attendees to leave.
- Standing or sitting on the floor, or in the aisles, is not permitted at any venues due to fire code restrictions. Additional seating cannot be added. Once every existing seat is filled, the screening has reached capacity and the doors will be closed.
- If you arrive after the film has begun, a Utah Film Center staff member can assist in identifying empty seats.

Thank you for your understanding and patience as we implement these policies. We constantly seek to make your movie going experience an amazing one! And as always, we appreciate your support of our mission to inspire and engage diverse audiences to initiate conversation and community building through curated film exhibition, educational programs, and artist support!

These screening policies pertain to our free year-round programming, and may not pertain to our annual Damn These Heels Queer Film Festival and Tumbleweeds Film Festival For Kids.

Policies for staff:

The lead staff member will act as main point person for the screening and is responsible for introducing the film, greeting any partners or guests(s), making sure they know the run of show for the intro and Q&A, etc. Second or additional staff will manage the Utah Film Center supporter and general admission lines. Supporters have access to priority seating from 6:20-6:40pm. One staff member will manage this line using a list of all current supporters and associated guests. Other staff member(s) will manage the table area, and general admission line. At 6:40pm general admission line can enter.

Library – Arrive 1 hour prior to screening. Set up table, signage, stanchions for supporter and general admission (if needed.) If near or at capacity expected stanchions must be set up. One staff member should be ready at 6:20pm to count each entering patron until at least 7:20pm. Priority seating from 6:20-6:40pm through the left East door. General admission may begin entering at 6:40pm through both East doors. At 6:45pm lead staff will enter auditorium to check on seat availability. If it looks to be within 20 seats until capacity, close the auditorium doors and be in place for capacity screening roles. Once program has ended, lead staff member will take down the table set up and leave anything that needs to be left and or stored at the Library with Aleko.

Capacity screening roles at Library:

Lead staff member

Stationed on stage to count remaining seats, ask to raise hand for empty seats
Communicates with second staff member at top of stairs with microphone

(i.e. there are 2 seats far left center, please allow 2 patrons in)

Second staff member

Stationed at top of the stairs
Communicates with lead and third staff member to allow patrons in for remaining seats (point seats out as they enter from closed doors)
Once doors are closed and film has started be aware of additional patrons entering. Ensure they can identify seats and lead them as needed. Standing at the top of the auditorium stairs is not permitted.

Third staff member

Stationed outside closed auditorium doors
Communicates with second staff member to allow patrons in for remaining seats
Manages and communicates with patrons in line, mans the door to not let access in due to limited seating

Rose Wagner – Arrive 1 hour prior to screening to set up table and signage. Supporters have priority access from 6:20-6:40pm through doors to the left of coat check. General admission may begin entering at 6:40pm. Ushers manage crowd control and theater entry so at least one staff should be at the table, another circulating or joining at the table after 6:40pm.

Priority seating for members:

From 6:20-6:40pm the second staff member should be stationed outside of the venue doors to greet and check in Utah Film Center supporters for priority seating. Names not on the supporter list are not current and can enter at 6:40pm. If approached by a patron not on this list please ask if they would be willing to wait until 6:40pm when you can double check the supporter list to see if their membership has lapsed. Or if they are not a supporter please let them know to find more information on how to become one at our table while they wait. Patrons who are in need of accessible seating (ADA) may also enter during the priority seating window regardless of supporter status.

Spreadsheet list of current supporters

FROM THIS LINE DOWN
NOT FOR WEBISTE – OLD COPY/IDEAS

SUPPORTER BENEFITS?
At 7pm screenings Utah Film Center supporters have access to priority seating from 6:20pm-6:40pm before the venue opens to all patrons at 6:40pm. To become a Utah Film Center supporter, for as little as $60 a year ($5/month), visit our supporter page HERE. Each Utah Film Center supporter is permitted to bring one guest as a benefit.
- Patrons who are in need of accessible seating (ADA) may also enter during the priority seating window.

These screening policies pertain to our free year-round programming, and may not pertain to other screenings including our annual Damn These Heels Queer Film Festival and Tumbleweeds Film Festival For Kids.

Policies for staff:

The lead staff member will act as main point person for the screening and is responsible for introducing the film, greeting any partners or guests(s), making sure they know the run of show for the intro and Q&A, etc. Second or additional staff will manage the Utah Film Center member and general admission lines. Members, and one guest, or three guests with a family membership, have access to priority seating from 6:20-6:40pm. One staff member will manage this line* using a list of all current members and associated guests. Other staff member(s) will manage the table area*, and general admission line*. At 6:40pm general admission line can enter. *Please refer to mock up.

SLPL – Arrive 1 hour prior to screening. Set up table, signage, stanchions* for member and general admission (as needed.) If near or at capacity expected stanchions must be set up*. One staff member should be ready at 6:20pm to count each entering patron until at least 7:20pm. Priority seating from 6:20-6:40pm through the left East door*. General admission may begin entering at 6:40pm through both East doors. At 6:45pm lead staff will enter auditorium to check on seat availability. If it looks to be within 20 seats until capacity, close the auditorium doors and be in place for capacity screening roles. Once program has ended, lead staff member will take down the table set up and leave anything that needs to be left and or stored at the Library with Aleko. *Please refer to mock up.

Capacity screening roles at SLPL:

Lead staff member

Stationed on stage to count remaining seats, ask to raise hand for empty seats
Communicates with second staff member at top of stairs with microphone

(i.e. there are 2 seats far left center, please allow 2 patrons in)

Second staff member

Stationed at top of the stairs
Communicates with lead and third staff member to allow patrons in for remaining seats (point seats out as they enter from closed doors)
Once doors are closed and film has started be aware of additional patrons entering. Ensure they can identify seats and lead them as needed. Standing at the top of the auditorium stairs is not permitted.

Third staff member

Stationed outside closed auditorium doors
Communicates with second staff member to allow patrons in for remaining seats
Manages and communicates with patrons in line, mans the door to not let access in due to limited seating

Rose Wagner – Arrive 1 hour prior to screening to set up table and signage. Members have priority access from 6:20-6:40pm through doors to the left of coat check*. General admission may begin entering at 6:40pm. Ushers manage crowd control and theater entry so at least one staff should be at the table*, another circulating or joining at the table after 6:40pm*. *Please refer to mock up.

Priority seating for members:

From 6:20-6:40pm the second staff member should be stationed outside of the venue doors to greet and check in Utah Film Center members for priority seating. Individual level members are granted entry with one guest and Family level members with up to three guests. Names not on this list are not current members and can enter at 6:40pm. If approached by a patron not on this list please ask if they would be willing to wait until 6:40pm when you can double check in Salesforce if their membership has lapsed. Or if they are not a member please let them know to find more information on how to become one at our table while they wait. Patrons who are in need of accessible seating (ADA) may also enter during the priority seating window, regardless of being a member.

Salesforce app:

Open, or download, the Salesforce App on the iPad or your iPhone and log in
Find the ‘Reports’ tab
Click on, or search, ‘Active Membership Report’
Within ‘Active Membership Report’ sort by ‘Account Name’ *note the difference between ‘Individual’ and ‘Family’ levels (Individual allows for member+1, Family allows for member+3)

Swiper – use to process donations and memberships

Log into Swiper1 App. Username-info@utahfilmcenter.org, Account number-38045.

Click on “Get the Code.” This will generate a code and send it to info@utahfilmcenter.org. If you are using the Film Center iPad the mail is already setup to check the info account, just open Mail. If you are using your phone the code will be forwarded to your film center email via a forward rule.

Enter the code and click Login.

Select New Transaction on the next screen.

Click on the Book in the upper left corner

This will bring up the inventory. Select the desired membership level.

Add it to the cart and the select the cart to go to the checkout screen. The select Checkout.

If the person is a previous member click on the “Contacts Lookup in Salesforce” button and then search for the person by name. If this step is skipped it’s not a huge deal as we can manually add the membership to the proper account. If you have the Orange Swiper plugged into your device you can slide your card and everything should fill in automatically. Or it can be entered manually as well.

Click on “Process” and the transaction should complete.

Pop up:

Due to varying venue sizes, and popularity for different screenings our seating policy, for members and patrons, is first come, first seated.

In the event of a screening reaching capacity, all guests must be in their seats 5 minutes prior to the film start time. Any patrons saving seats past this time will be asked to relinquish their seats to accommodate guests already present and ready to be seated.

The use of photography and videography, during the film, is strictly prohibited. The unauthorized reproduction or distribution of copyrighted work is illegal. Utah Film Center reserves the right to ask those violating this to leave the screening.

6:20pm – Utah Film Center members, and patrons in need of accessible seating, have priority access to the theater

6:40pm – All patrons have access to the theater

7:00pm – doors close*, program beings

*please enter quietly if you arrive after 7:00pm. Ask a UtFC staff member if you need assistance identifying empty seats.

*Should you need to leave the theater before the program begins please have UtFC staff member stamp your hand for reentry.

We constantly seek to make your movie going experience an amazing one! And as always, we appreciate your support of our mission to inspire and engage diverse audiences to initiate conversation and community building through curated film exhibition, educational programs, and artist support!

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